Refund policy

120-Day Money-Back Guarantee

Every product purchased directly from powdersonic.com comes with a 120-day money-back guarantee, beginning on the day your order is delivered.

If you are dissatisfied with your purchase, email hello@powdersonic.com within 120 days of delivery. Include your order number and the reason for your request.

Change-of-Mind Refunds

In most cases, you can keep the product without returning it. Your refund will equal the product price paid, minus a $9.95 restocking fee plus $3 for each additional item being refunded.

For example, if you request a refund for two purchased items and keep both, the total deduction is $12.95.

For larger or multi-item orders, or where there is suspected misuse of this policy, we may require a physical return. In that case, you pay the return shipping, and we refund the product price without a restocking fee after receiving the return. We recommend using a tracked shipping service.

Please contact us before returning anything. Our team will provide return instructions and the appropriate return address.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email hello@powdersonic.com with your order number, a description of the issue, and photos of the item and packaging.

We will resolve the issue at no cost to you through a replacement or full refund, including any original shipping charges. No restocking fee applies. If we require a return for a valid claim, we cover the return shipping.

120-Day Limited Defect Warranty

Your purchase also includes a separate 120-day limited defect warranty, beginning on the delivery date of your original order.

This warranty covers defects in materials and workmanship during normal use, including faults affecting the speakers, Bluetooth module, battery, and charging components when the product has been used according to its care instructions.

It does not cover accidental damage, misuse, neglect, unauthorized repairs or modifications, normal cosmetic wear, lost or stolen products, or products purchased from another seller.

To submit a claim, email hello@powdersonic.com within the warranty period with your order number and a description of the defect. Photos or a short video may help us assess the issue.

For approved claims, we will provide a replacement or full refund without deductions. If a return is required, we cover the return shipping. Replacements remain covered for the remainder of the original warranty period; they do not start a new 120-day period.

Refund Processing

Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may require an additional 3–10 business days to post the refund.

If your refund has not appeared after that time, contact your payment provider first, then email us so we can help investigate.

Exclusions

Gift cards, digital products, and products clearly identified as final sale at the time of purchase are excluded from discretionary change-of-mind refunds. This does not remove any rights you have regarding defective or incorrectly supplied goods.

Order Changes and Cancellations

To request a cancellation, address correction, or other order change, email hello@powdersonic.com within 30 minutes of placing your order. Include your order number and the requested change.

We use the time your email is received to determine whether your request falls within this window, including requests sent outside support hours. After 30 minutes, changes or cancellations cannot be guaranteed.

Your Consumer Rights

Our money-back guarantee and limited warranty are additional to any mandatory rights available under applicable consumer law. Nothing in this policy excludes or limits those rights.

Contact

Email: hello@powdersonic.com
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.